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TERMS & CONDITIONS


Phone Orders: 407-542-1035  Please use this number to place orders

Customer Service: 407-413-9026

Email: csr@rhythmicgymnastics.com

Customer Service 

From 9 am to 6 pm EST Monday-Friday.  Please use this number for follow-ups, stock availability, product information, shipping, and questions or changes to existing orders.

Mail Orders

Mail the completed order form to Rhythmic Gymnastics, LLC, 4474 Drayton Ln Oviedo, Fl 32765. Please note the following guidelines for mail-in orders: If it is an urgent order, call the Customer Service department for stock availability before mailing your order. Allow 24 hours to process your order after we receive it.

Payment

We accept Visa, Mastercard Payments and American Express. 

If you want to pay by check or money order you must mail in your order with payment to the following address: 

                             4474 Drayton LN

                             Oviedo FL, 32765

Price Policy

The prices in this catalog are subject to change without notice.  In the event of price changes by our manufacturers, we may find it necessary to adjust our prices accordingly.  While every effort is made to make sure all prices are accurate, in the event a pricing error occurs, and the correct price is higher we reserve the right to contact the buyer before processing the item at the higher price or cancel the order outright.

Exchange Policy

If for any reason, you are not fully satisfied with your purchase, you may exchange it within 15 natural days. No exceptions. However, we must ask you to adhere to the following guidelines:

    • For orders issued using money orders, items are not exchanged. The items must be sent postage paid.
    • Items must not be worn and must be clean and unwashed. 
    • Footwear must have all tags attached.
    • All items must be returned in the manufacturer's original packaging, which must be in the same condition as when it was sent to you.
    • When exchanging items, be sure to ship them in a bubble wrap envelope or a cardboard box, depending on the size, for them to get in excellent conditions to Rhythmic Gymnastics LLC.
    • Please mention which new item you want in exchange for the returned one, including model, size, color and any other feature.
    • When the exchanged items are sent to the customer, a charge will be made in the amount of the cost of the shipping. For orders paid by credit card, the charge will automatically go on this card. For orders paid by check, the customer must pay the shipping charge by check or by any other form before we proceed with the exchange.
    • Allow 1-2 weeks for processing.
    • All Exchanges must be shipped to:

                            Rhythmic Gymnastics, LLC,

                            4474 Drayton Ln Oviedo, FL 32765.

Customers must comply with all the guidelines for Rhythmic Gymnastics LLC to proceed with the exchange.

When exchanging items, if the price for the new item is lower than the price for the exchanged item, refunds will only be made for the difference in price between them (excluding shipping and handling). If the order was paid by credit card, the account will be credited.  If the order was paid by check, Rhythmic Gymnastics LLC will issue a check and mail it to the customer.

If the price for the new item is higher than the price for the exchanged item, charges will be made for the price difference. If the order was paid by credit card, the charge will automatically go on this card. For orders paid by check, the customer must pay the difference in price by check or by any other form before we proceed with the exchange.

Return Policy

If for any reason, you are not fully satisfied with your purchase, you may return it within 15 natural days. No exceptions. However, we must ask you to adhere to the following guidelines:

    • For orders issued using money orders, items are not returnable. The items must be sent postage paid
    • Items must not be worn and must be clean and unwashed. 
    • Footwear must have all tags attached.
    • All items must be returned in the manufacturer's original packaging, which must be in the same condition as when it was sent to you.
    • When returning items, be sure to ship them in a bubble wrap envelope or a cardboard box, depending on the size, for them to get in excellent conditions to Rhythmic Gymnastics LLC.
    • All Returns must be shipped to:

                        Rhythmic Gymnastics, LLC,

                        4474 Drayton Ln Oviedo, FL 32765.

Customers must comply with all the guidelines for Rhythmic Gymnastics LLC to proceed with the refund.

When items are returned, refunds are only made for the merchandise price (excluding shipping and handling). If the order was paid by credit card, the account will be credited. If the order was paid by check, Rhythmic Gymnastics LLC will issue a check and mail it to the customer.

Note: If paid by third party PayPal, a refund will be issued for the returned item.

Damaged Items Policy

If you receive a damaged box and/or a damaged item, please write " DAMAGED " next to your signature at the time of delivery. If you suspect that any of your apparatus is damaged, please write " DAMAGED " next to your signature at the time of delivery. Save the original package and immediately send us an email at info@rhythmicgymnastics.com with photos of the damaged item and the damaged package.

If you receive any damaged items and FAIL TO REPORT IT AT THE TIME OF DELIVERY, we cannot process a claim with the carrier, therefore we won´t be able to replace any of the damaged items.

Back Orders

Every effort is made to ship orders complete. In the event we are temporarily out of stock of an item that you ordered, we will send out "in stock" products and the balance of the order will follow as soon as possible. Backorders older than 90 days will be automatically canceled, unless there are special circumstances. International orders will be charged full shipping charges on backorders. Please specify if you would like your order shipped complete only.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Links To Other Websites and Services

This site may contain links to other websites that are not under the control of Rhythmic Gymnastics, LLC.  Rhythmic Gymnastics, LLC has no responsibility for the linked websites nor does it necessarily endorse the linked websites. Rhythmic Gymnastics, LLC provides the links solely for the convenience and information of its site users.


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